Privacy Policy

Cleaner Barnes Privacy Policy

This Privacy Policy explains how Cleaner Barnes collects, uses, stores, and protects the personal data of its customers. It applies to all Cleaner Barnes customers located in the service area in which we operate, including prospective, current, and former customers who use or inquire about our cleaning services.

We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.

Who We Are

Cleaner Barnes is a domestic and commercial cleaning service provider operating in the local area. For the purposes of data protection law, Cleaner Barnes is the data controller in respect of the personal data described in this Privacy Policy, meaning we decide how and why your data is processed.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This can include:

Identification and contact details such as your name, postal address, property access information where you choose to provide it, and similar contact information.

Service and booking information such as the type of cleaning service requested, preferred dates and times, details about your property relevant to the service, and any special instructions you provide.

Communication records such as information you provide when you contact us by any means, including enquiries, feedback, and complaints, and records of our responses.

Payment and transaction information such as records of payments you make to us, including dates, amounts, and payment method used. We do not store full card details if you pay by card; these are handled by our payment processors.

Technical and usage data such as information generated when you visit our online pages or communicate with us electronically, which may include device details, basic analytics information, and how you interact with our content, where this is collected.

Employment-related data for cleaners or contractors who work with or for Cleaner Barnes, where relevant, which may include contact details and work scheduling information. This category is separate from customer data but may be processed together for operational reasons.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote or make a booking for cleaning services. We may also collect data during the course of providing services to you, for example when you give instructions on-site or update your preferences.

In some cases we may receive limited information from third parties such as referral partners or online platforms you use to find cleaning services, but only where this is necessary to provide our services and where they are authorised to share that information with us.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The lawful bases we rely on include:

Contractual necessity. We use your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, making and managing bookings, delivering cleaning services, and administering payments.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include responding to your queries, improving our services, managing our relationship with you, planning staffing and schedules, preventing fraud, and maintaining security and safety.

Legal obligation. We may process personal data where necessary to comply with our legal obligations, such as record-keeping for tax and accounting purposes and responding to lawful requests from authorities.

Consent. In some circumstances, we may rely on your consent, for example for certain types of marketing communications. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide and manage cleaning services, including processing enquiries, issuing quotes, confirming and managing bookings, providing the services at your property, and handling any changes or cancellations.

To communicate with you, including sending service-related messages such as booking confirmations, reminders, and notifications about any changes to your appointment or this Privacy Policy.

To manage payments and accounts, including issuing invoices, recording payments, and maintaining appropriate records for accounting and audit purposes.

To manage customer relationships, including addressing questions, complaints, or feedback, maintaining service history, and tailoring services to your preferences where appropriate.

To improve our services, including analysing non-identifiable trends, improving scheduling and staffing, and developing or updating our service offerings.

To ensure safety and security, including protecting our staff and property, preventing fraud or misuse of our services, and ensuring appropriate access arrangements to your premises.

To comply with our legal obligations, including responding to regulators, law enforcement, or other authorities where required by law.

Data Sharing and Processors

We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act as data processors on our behalf or as separate data controllers where appropriate.

Service providers. We use third-party service providers to support our operations. These may include payment processors, accounting and bookkeeping services, information technology and cloud storage providers, and providers of scheduling or customer management tools. These processors are only permitted to process your data on our instructions and must protect it.

Cleaners and contractors. We may share limited personal data with cleaners or contractors who provide services on our behalf, such as your name, address, service details, and any relevant access instructions. This is necessary to fulfil our contract with you and deliver the requested services.

Professional advisers and authorities. We may share data with professional advisers such as accountants, auditors, or legal advisers, and with regulators, law enforcement bodies, or other authorities where necessary to comply with legal obligations or to protect our rights.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your data is protected in line with applicable law, for example by using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer and booking records are generally retained for a period that allows us to manage your relationship with us, handle any complaints or disputes, and meet our legal obligations for tax and accounting. After the relevant retention period has expired, we will securely delete or anonymise your data.

If we process your personal data based on consent and you withdraw that consent, we will stop the relevant processing but may retain a record of your request and limited information as required to demonstrate compliance with our legal obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You have the right to request confirmation that we process your personal data and to request a copy of the data we hold about you.

The right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

The right to object. You have the right to object to processing based on our legitimate interests on grounds relating to your particular situation. You also have an absolute right to object to direct marketing.

The right to data portability. In some circumstances, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller.

The right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can address your concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need to know it for legitimate business purposes and ensuring that our staff and contractors are subject to confidentiality obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Cleaner Barnes customers in our service area from the date it is made available. You should check this Privacy Policy periodically so that you are aware of any changes.

How to Contact Us

If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact Cleaner Barnes using the contact details made available through our usual customer communication channels.