Terms And Conditions

Cleaner Barnes Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Barnes provides cleaning services to residential and commercial customers in the United Kingdom. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, company or organisation that requests and pays for the cleaning services.

Company means Cleaner Barnes, the cleaning service provider.

Services means domestic, commercial, end of tenancy, deep cleaning, and any other cleaning or related services supplied by the Company to the Customer.

Cleaner means any person or team member assigned by the Company to provide the Services.

Premises means the property or location at which the Services are to be carried out.

2. Scope of Services

The Company provides professional cleaning services in the designated service area. The exact nature of the Services will be set out at the time of booking and confirmed in a booking confirmation.

Standard Services may include regular domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning, and one-off cleaning sessions. Any additional or specialist services must be agreed in advance and may be subject to separate charges.

The Company reserves the right to refuse or discontinue any service where the Premises or conditions pose a health and safety risk to Cleaners, or where there is a risk of damage to property or equipment.

3. Booking Process

Bookings can be made by the Customer through the Company’s accepted booking channels. By requesting a booking, the Customer warrants that they are over 18 and legally capable of entering into binding contracts.

To complete a booking, the Customer must provide accurate information including name, service address, type of Premises, required Services, preferred dates and times, and any access instructions. The Company relies on this information to plan and deliver the Services; any inaccuracy may result in additional charges or cancellation.

Once the Company has accepted the booking, the Customer will receive a booking confirmation setting out the date, time, service description and, where applicable, estimated duration and charges. A binding contract is formed when the booking confirmation is issued.

All bookings are subject to availability. The Company does not guarantee the availability of specific time slots or particular Cleaners, and may allocate alternative team members as needed.

4. Access to the Premises

The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes or informing any concierge, building management or security personnel of the scheduled visit where relevant.

If Cleaners are unable to access the Premises at the agreed time due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and a charge may apply in accordance with these Terms and Conditions.

Where the Customer provides keys, they must ensure that they are clearly labelled but do not show the property address. The Company will take reasonable care of keys but accepts no liability for pre-existing issues with locks or security systems.

5. Customer Responsibilities

The Customer agrees to:

Ensure that the Premises are reasonably accessible, safe and secure for the Cleaners to perform the Services.

Inform the Company in advance of any hazards, delicate items, alarms, restricted areas, or specific instructions for the Premises.

Secure or remove any valuable, fragile or irreplaceable items before the start of the Services.

Provide electricity, lighting and running water at the Premises during the visit.

Comply with all applicable health and safety and waste regulations relevant to the Premises.

6. Cleaning Products and Equipment

Unless agreed otherwise, the Company will supply its own cleaning products and equipment suitable for general domestic and commercial cleaning.

If the Customer requests that their own products or equipment be used, the Customer accepts responsibility for any damage or inadequate results arising from this request. The Company may refuse to use any product that appears unsafe, unsuitable or contrary to applicable regulations.

The Customer must notify the Company in advance of any particular surfaces or materials that require specific or restricted cleaning methods, including any manufacturer instructions. The Company is not liable for damage where such information is not provided.

7. Payments and Pricing

The price for the Services will be confirmed at the time of booking, based on the information provided by the Customer. Prices may be calculated on an hourly basis or as a fixed fee for specific services such as end of tenancy cleans.

The Company reserves the right to adjust prices if the information supplied by the Customer is inaccurate or incomplete, or if the condition or size of the Premises requires substantially more time or resources than reasonably anticipated.

Payment terms will be communicated to the Customer before or at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services.

Where recurring services are agreed, the Customer authorises the Company to take payment in accordance with the agreed schedule. Invoices, where issued, are payable by the due date stated on the invoice.

If payment is not received by the due date, the Company may charge interest on the overdue amount and may suspend or cancel further services until payment is made in full.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the notice required by the Company’s cancellation policy as specified at the time of booking. Where sufficient notice is given, no cancellation fee will usually apply.

If the Customer cancels or reschedules with insufficient notice, the Company may charge a cancellation fee up to the full value of the scheduled visit, to cover allocated time and resources.

Failure to provide access to the Premises at the agreed time may be treated as a late cancellation and subject to the same charges.

The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including staff illness, severe weather, safety concerns or operational issues. In such cases, the Company will offer the Customer the next available alternative appointment. The Company will not be liable for any indirect losses arising from such cancellations or rescheduling.

9. Quality of Service and Complaints

The Company aims to provide a high standard of cleaning services. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, preferably within 24 hours of the visit.

Where a complaint is justified, the Company may offer a re-clean of the affected areas or a partial refund, at its discretion and subject to investigation. The Customer must allow the Company a reasonable opportunity to remedy any issues before pursuing other remedies.

Complaints made significantly after the Services have been completed may be more difficult to investigate and may not be accepted.

10. Liability and Insurance

The Company holds appropriate insurance cover for its business activities. Details of cover can be provided on request.

The Company will take reasonable care when providing the Services, but will not be liable for:

Normal wear and tear, or deterioration of existing damage, defects or staining.

Damage to items that are fragile, valuable, or not suitable for cleaning, where the Customer has not provided clear instructions or removed such items.

Any loss or damage arising from inaccurate, incomplete or misleading information provided by the Customer.

Any indirect, consequential or economic loss, including loss of profit, loss of business or loss of opportunity.

The Company’s total liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid by the Customer for the specific visit or service to which the claim relates.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

11. Waste Handling and Environmental Regulations

The Company complies with relevant UK regulations relating to waste and environmental protection.

General household waste generated during the cleaning process will usually be disposed of using the Customer’s own waste and recycling facilities at the Premises. The Customer is responsible for ensuring that bins, bags and recycling containers are available and correctly labelled.

The Company is not responsible for the removal of large quantities of waste, bulky items, building waste, hazardous or controlled waste, including but not limited to chemicals, clinical waste, sharp objects, asbestos, paint, oils, solvents or electrical equipment. Any such items must be handled in accordance with applicable regulations and are the Customer’s responsibility unless otherwise agreed in writing.

Where the Company agrees to remove waste from the Premises, this will be subject to separate charges and must comply with applicable waste carrier and disposal rules. The Company reserves the right to refuse removal of any waste that it considers unsafe, illegal or unsuitable for transport.

12. Health and Safety

The Company is committed to maintaining high standards of health and safety for both Customers and Cleaners. Cleaners are instructed to follow safe working practices at all times.

The Customer must not request or encourage Cleaners to carry out any task that is unsafe or contrary to health and safety regulations, such as lifting excessively heavy items, using unsafe ladders, or working at unsuitable heights.

The Company may refuse to carry out any task which, in its reasonable opinion, presents an unacceptable risk.

13. Data Protection and Privacy

The Company will process personal data in accordance with applicable data protection laws in the United Kingdom. Customer information is collected and used for the purposes of providing and improving services, managing bookings, processing payments and, where permitted, sending service-related communications.

The Company will take reasonable steps to keep Customer data secure and will not sell personal data to third parties. Data may be shared with service providers or partners who assist in the provision of services, subject to appropriate safeguards.

14. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is caused by events beyond its reasonable control. These events may include, but are not limited to, extreme weather, power outages, strikes, acts of government, public health emergencies, or transport disruptions.

In such circumstances, the Company may suspend or reschedule the Services without liability to the Customer.

15. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, regulations, or business practices. The latest version will apply to all bookings made after the updated terms are published.

For ongoing contracts or recurring services, the Company will take reasonable steps to inform Customers of any material changes. Continued use of the Services after such notification will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any booking confirmation and any other documents expressly referred to, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

No variation of these Terms and Conditions will be effective unless agreed in writing by the Company.